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The Stanley Fulfillment System (SFS), created to encompass
and improve upon Stanley’s long tradition of operations
excellence, is the heart of our business operations.
It’s a continuous improvement program focused
100% on the needs of our customers and a comprehensive
business system that guides the way we work every day.
SFS is at once our blueprint for success and our roadmap
for continued growth.
SFS focuses on continuously improving the key areas
where Stanley interacts with customers every day. We
measure, improve and control improvements so that we
can apply them to other areas of our business. In this
way, we are ensuring that our customers not only have
a consistently positive experience with Stanley, but
also that their experience continues to get better over
time.
At the heart of SFS are three simple, customer-facing
goals:
- Improve Service
- Increase Quality
- Reduce Costs
Service, quality and costs have always been strengths
at The Stanley Works. SFS is our commitment to making
them even stronger.
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